As the FOH Manager, you are responsible for the management and performance of the Front-of-House Team. Working in partnership with the Executive Chef, the FOH Manager ensures the business operates at its highest efficiency and profitability, whilst delivering exceptional customer service. This hands-on role requires an individual with the energy and experience to hit the ground running.
KEY RESPONSIBILITIES:
- Promote and foster a healthy work environment and a culture of open communication, trust and collaboration.
- Lead by example, ensuring our team consistently strives to exceed customer expectations, and maintains exceptional standards of professionalism and hospitality.
- Utilize effective leadership skills to hire, train, mentor and develop an adaptable, loyal and hard working, cross-trained team.
- Manage staffing levels to ensure customer service, financial goals and operational needs are consistently achieved.
- Oversee daily cash outs, program POS systems, ensure timely and effective ordering and inventory management.
- Adhere to our high environmental policies, social responsibilities, and sustainable practices in accordance with our Green Tourism Canada Gold Award.
WHAT WE’RE LOOKING FOR:
- Minimum 3 years’ management experience leading a large team in a fast-paced environment.
- Ability to solve problems on the fly, get your hands dirty, jump in wherever needed and remain calm and professional under pressure!
- Excellent interpersonal and communication skills, as well as time-management and organizational strengths.
- Confident managing daily flow of traffic to ensure an exceptional guest experience and smooth service delivery.
- Have a positive, encouraging, ‘can-do’ mentality, with an empowering management approach.
- Conflict resolution skills, with the ability to relate to all levels of staff, management, guests and suppliers.
- Strong knowledge of, and experience with restaurant POS systems, excel, word, social media.
- Must be able to lift up to 50 lbs and to run up and down many stairs!
- Full-time position. Must have flexibility to work weekends, nights and holidays.
- Applicants must have Canadian citizenship, permanent resident status or a valid work permit.
Why Join Fergie’s?
● Work in a stunning Squamish setting with a passionate and dedicated team.
● Opportunity to grow and develop within a thriving hospitality business.
● Be part of a fun, supportive, and fast-paced work environment with outgoing teammates
If you’re ready to take the next step in your hospitality career, apply today!
Job Type: Full-time
Pay: $49,000.00-$52,000.00 per year
Benefits:
- Casual dress
- Discounted or free food
- Extended health care
- On-site parking
Language:
- English (preferred)
Work Location: In person